FAQs

Answers to our most popular questions

Order & Payment

Can I change my order?

Once your order is placed, it cannot be changed. This is due to the fact that we send orders directly to our warehouse as they're submitted to ensure the fastest delivery time possible. If you have any questions or concerns, please email us at hello@yokottah.com

What are my payment options?

We accept Visa, Mastercard, American Express, Discover,). *Please note that we cannot split payments between credit cards.

When will I be charged?

Your card will be charged immediately although it can take up to 5 business days for the charge to be reflected with some banks.

Does Yokottah charge sales tax?

Yokottah is located in Nevada, a destination-based sales tax state. This means that if you are not located in Nevada, you will not pay a sales tax.

How do I use my Discount/Promo code?

If you have a discount code to use, you can put the code during the third step of checkout listed below the Total. Click on "Have a coupon code?" and enter your discount code. Your total will reflect the discount applied to your order.

Please note that discount codes do not apply on certain items/brands, including but not limited to items that receive credit back. Exclusions will be mentioned on individual product pages.

You cannot use more than one discount or promo code on a purchase.

Shipping

Does Yokottah ship internationally?

Yes we do! but there are additional steps. If interested in a product, please email hello@yokottah.com with the following information:
  • What product you are interested in and please include: size, color, quantity.
  • The shipping address to send order to.

Once we receive the above information we will send a Paypal invoice. Once the invoice is paid, your order will be on its way!

When will my order ship?

Most orders ship within 1-3 business days of order placement. We do not ship orders on Saturdays or Sundays.  

How will my order be shipped and what carriers does Yokottah use?

Most of the time we ship merchandise via the United States Postal Service (USPS Priority Mail). USPS can usually get a package anywhere in the 48 continental United States within 2-7 business days (including Saturday). Alaska, Hawaii and international usually takes an extra several days and in rare cases up to a week longer. For heavier, bulkier, and more expensive items, we typically ship using UPS. For orders over $300, packages will be shipped with a signature requirement.  If you have any shipping requests, contact us once you have placed your order, and we will see what we can do for you. We currently have no overnight shipping option.

Returns

We're sorry your order didn't work out so let us make things right!  We offer 3 options for returns: Refund, Exchange, or Credit. Please see below for more details after reading our return policy.

What is the return policy?

We want you to love your Yokottah experience, so we offer free returns within 30 days from the date your order was delivered. The items returned must not have been worn, altered, washed, or damaged, and must include all original packaging and tags.

While most items are eligible for return, some items are Final Sale and are clearly marked on their specific product pages, in your shopping cart, during checkout, and in order confirmation emails. Final Sale items are never eligible for return or exchanges.

Please note that certain product categories are ineligible for return including (but not limited to): swimwear, underwear, socks, grooming products, and final sale clearance items.

Refunds do not include any shipping costs paid on your original order.

Where do I ship my return?

Please ship to:

Yokottah
Attn: Returns
8465 West Sahara Ave
Suite 111-323
Las Vegas, NV 89117

Please email hello@yokottah.com for help with returns.

How should I send back my return?

  • Please ship back to us the item(s) you would like to return via your preferred shipping method with the original invoice number and indicate whether you would like to exchange it for another item or if you would like to return it altogether. Items will be refunded in the manner of the original payment.
  • Please note: packages must be returned by a carrier that can provide guarantee of delivery. Yokottah is not responsible for packages lost during return shipment.

How does Lifetime Warranty products work?

With a number of our carried brands offering Lifetime Warranty, each has their own terms and conditions. Please check the manufacturer's procedures on how to take advantage of this wonderful feature. At times, product registration is required upon receiving the item to activate the warranty. Damage due to wear and tear and utilizing the products separate from it's main purpose and results in damage is not usually covered.

REFUND

How will my return be credited?

  • Your return will be credited back to the original method of payment used to make the purchase once we receive the returned product(s).
  • If you paid with a gift certificate, a new gift certificate will be issued for the amount of the credit and mailed to you.

EXCHANGE

What kind of exchanges will Yokottah accept?

  • Love it but need a different size, color, or pattern? We're happy to exchange as long as we have the item you want in stock.
  • Currently, we are only able to process exchanges for domestic (US) customers. 

How do I go about an exchange?

  • First, email hello@yokottah.com to see if we have the item you want to exchange it for in stock. If we do, we will send you a return label for shipping.
  • On original packing slip please put what you want to exchange item for and put it with your return shipment to inform the warehouse.

Do I have to pay for shipping both ways?

  • No. Exchanges are FREE! Please email hello@yokottah.com for a return label.

When will I receive my exchange?

  • Once we receive your return we will send out your exchange. Please allow the regular shipping estimates for time received.

CREDIT

If you don’t like your purchase and you don’t want to exchange or return for a refund you have a credit option in the form of a Gift Card. 

How do I go about getting credit for my return?

  • First email hello@yokottah.com receive a return label for shipping the item back to us.
  • On original packing slip please list your reason for the return and that you want to have credit for the return.

Do I have to pay for shipping both ways?

  • No. Return for credit is FREE! Please email hello@yokottah.com for a return label.

How will I receive my credit?

  • Once we receive your return we will send you via email a Yokottah Gift Card for exact amount of the returned item. You can use it towards your next Yokottah Purchase.

Will the credit ever expire?

  • Credits never expire.

    Price Matching Policy

    Yokottah carries a great number of products that are sold in multiple online stores, however, we are unable to price match items that you see of a lesser value from another website. We run our sales according to a strict promotional timeline policy provided by the brands we partner with which is why we will not be able to issue a refund once your item has been purchased for a promotional sale price that you see on our site after purchase or for an item purchased elsewhere.  

    We genuinely thank you for your business and for supporting Yokottah's mission.

    If you have any concerns or questions regarding this policy please don’t hesitate to email: hello@yokottah.com